Does smart grid technology actually work. Xcel Energy was still trying to collect 16.6 million dollars of a 44.5 million dollar Boulder smart grid bill in 2012

A consortium of 6 technology companies helped Xcel Energy build one of the first smart grids in the country in Boulder, Colorado, sized at up to 100 million dollars in a 2009 report. By 2012 Colorado regulators had approved only 27.9 million dollars of a 44.5 million dollar project cost as reasonable and necessary, leaving 16.6 million dollars still in dispute.

100 million dollars3planned scale of the Boulder smart grid project, as sized in a 2009 report
44.5 million dollars1total smart grid project cost Xcel Energy brought to Colorado regulators for ratepayer recovery
16.6 million dollars2amount Xcel Energy was still trying to collect from ratepayers after regulators approved only 27.9 million dollars of the project as reasonable and necessary

Does smart grid technology actually work

Does smart grid technology actually work is a question a Colorado regulator spent 4 years testing against a real utility bill, not a vendor pitch. A smart grid replaces ordinary electric meters and manually operated equipment with digital devices that measure power use in real time and can be adjusted remotely. In March 2008, Xcel Energy announced it would build one of the first in the country in Boulder, Colorado, working with a consortium of 6 technology companies. A report the following year sized the plan at up to 100 million dollars.

The Boulder smart grid, planned cost against the 2012 cost recovery case2008 to 2009 planned investment, a different accounting scope2011 to 2012 cost recovery case
0255075100100Plannedconsortiuminvestment44.5Cost Xcelbilled forrecovery27.9Amountregulatorsapproved16.6Amountstilldisputedmillions of dollars

The first bar is the full 2008 to 2009 planned investment by Xcel and its technology partners, reported by source 3, a different accounting scope from the other 3 bars, which come from the 2011 to 2012 cost recovery filing Xcel brought to regulators, sources 1, 2 and 5. The bars are not one continuous shrinking total.

Source 1.

Show the numbers
Planned consortium investment100
Cost Xcel billed for recovery44.5
Amount regulators approved27.9
Amount still disputed16.6

What the vendor consortium promised in Boulder

The University of Colorado Boulder, in its own announcement of hosting a showcase smart grid home, said Xcel expected to enable more than 13,000 homes with smart meters by the end of 2008, with 10,000 more meters available by mid 2009. A year later, in April 2009, Xcel had installed approximately 15,000 smart meters and more than 100 miles of fiber optic cable in Boulder homes, according to a report that month. Xcel Energy vice president Roy Palmer called the project unfinished that same year.

We want to experiment and see what works and what doesn't.

Roy Palmer, Xcel Energy vice president for federal and state government affairs, speaking to a reporter. Source 3.

Xcel Energy project manager Kathleen Evens described a future where a customer could choose to skip using power at the wrong time.

A customer can decide I don't want to run my dishwasher when Xcel is burning coal or during peak pricing periods.

Kathleen Evens, an Xcel Energy project manager, speaking to a reporter. Source 3.
Smart meters promised and installed in BoulderPromised by the vendor consortium, per the University of ColoradoActually installed, per contemporary reporting
0500010000150002000013,000Promisedby end200810,000Promisedmore, bymid 200915,000Installedby April2009number of smart meters

The first 2 bars are from the University of Colorado Boulder 2008 announcement of what Xcel promised. The third bar is the April 2009 count from source 3 of meters actually installed, described there as approximately 15,000.

Source 4.

Show the numbers
Promised by end 200813,000
Promised more, by mid 200910,000
Installed by April 200915,000

What Xcel Energy actually billed regulators

The Colorado Public Utilities Commission had already ruled that only 27.9 million dollars of the smart grid total cost was prudent, the legal standard meaning reasonable and necessary for a utility to charge customers, holding back 16.6 million dollars of the 44.5 million dollars Xcel said the project cost, a figure confirmed by a newsletter published by the Commission itself, a news report and a hearing transcript. In December 2011, Xcel asked the Commission to reconsider that withheld amount through cost recovery, the process that lets a utility bill customers for a project it already built. That request went to an evidentiary hearing held August 1 and 2, 2012.

What an Xcel Energy witness admitted under oath

At that hearing, Xcel Energy witness Karen Hyde agreed under cross examination that the Commission had found the 44.5 million dollars prudent in 1 attachment to a settlement agreement, while a separate finding covered a smaller amount. She confirmed Xcel believed it had completed the 2 tasks the Commission required before it would reconsider the withheld money, setting up an advisory council and finishing what the parties called a Value Proposition assessment. A discovery request from opposing counsel, read into the hearing transcript, asked Xcel to explain what it understood a decision by the Commission to mean by an instruction to reboot the project, the word the parties themselves used for a system regulators judged had not simply run behind schedule.

A trade press account published that October said few of the original promises were fulfilled 5 years on, and reported that a recommendation from an administrative law judge on the 16.6 million dollars was still pending. No source since then states whether regulators approved, denied or split that amount.

Sources

  1. Connections, newsletter of the Colorado Public Utilities Commission, May 2012 issue. Colorado Public Utilities Commission. Published 2012-05. Accessed 2026-09-04.
  2. Where Xcel's SmartGridCity project failed to connect in Colorado. Utility Dive. Published 2012-10-29. Accessed 2026-09-04.
  3. Smart Grid Plugs in for Boulder. Tom Kenworthy, Center for American Progress. Published 2009-04-13. Accessed 2026-09-04.
  4. Chancellor's Residence First Fully Integrated SmartGridCity House in Boulder. University of Colorado Boulder. Published 2008-08-27. Accessed 2026-09-04.
  5. In the Matter of the Application of Public Service Company of Colorado for Approval of the SmartGridCity Cost Recovery, Docket No. 11A-1001E, Volume 1. Colorado Public Utilities Commission, hearing before Administrative Law Judge Paul Gomez. Published 2012-08-01. Accessed 2026-09-04.

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