How power companies predict power outages before they happen

Consumers Energy says line sensors on its grid saved 95,160 minutes of customer outages in the first 3 months of 2024, already more than the 80,198 minutes the same sensors saved across all of 2023.

95,1603customer outage minutes saved by Consumers Energy line sensors, January 1 to March 24, 2024
over 7001customer interruptions identified and prevented in 2024 by 1 unnamed utility using Sentient Energy analytics
19.4%2fewer customer minutes interrupted in the Pacific Gas and Electric field trial once sensor data included a calculated fault location

How the sensors predict power outages before they happen

A sensor clipped onto a power line can now predict a power outage before it happens, not just report one after it goes out. According to StateTech Magazine, ultraviolet cameras catch the corona effect, the faint light electricity gives off when it starts arcing across a damaged connection before it turns into a fire, and infrared cameras spot a transformer, equipment that steps electricity down to a voltage a home can use, heating up before it fails. Software then compares what the sensors see against a library of past faults, and decides whether to text, call, or dispatch a crew. Catching a fault before it causes an outage instead of responding after one is what utilities and vendors call predictive maintenance.

Consumers Energy already saved more time in 3 months than in all of 2023

Consumers Energy, a utility in Michigan, says line sensors on its grid saved 95,160 customer outage minutes, the added total of every minute customers spent without power, from January 1 through March 24, 2024. That already passed the 80,198 minutes the same sensors saved across all of 2023, about 18.7% more in a single quarter than the company reported for a full prior year, a comparison this article calculates from the 2 totals Consumers Energy reports rather than a figure the company states itself. The utility invested nearly 24 million dollars in smart grid technology in 2024, adding about 3,000 line sensors, its most in a single year.

Each sensor leaves a fingerprint of what went wrong, and then we can send somebody out immediately into the field to fix the issue.

Bharat Goel, the electric engineer who oversees the line sensor program at Consumers Energy. Source 3.
Customer outage minutes saved by Consumers Energy line sensorsJanuary to March 2024All of 2023
025000500007500010000095,160January toMarch 202480,198All of2023customer outage minutes saved

The 2024 figure covers only January 1 through March 24, under 3 months, against a full 12 months for 2023. Consumers Energy reports a nearly 24 million dollar investment in 2024 smart technology including line sensors.

Source 3.

Show the numbers
January to March 202495,160
All of 202380,198

A decade earlier, a bigger utility ran the trial that proved the case

Pacific Gas and Electric, which serves 5.4 million electric customers, ran what its own case study calls the most comprehensive line sensor test the industry had undertaken, from 2014 to 2016. The utility deployed almost 1,000 sensors across its power lines and cut customer minutes interrupted, the added total of every minute power was out across everyone affected, by 12.6% from saved patrol time alone, by 18.0% once remote controlled switching was added, and by 19.4% once the sensor data was combined with calculating exactly where a fault sat on the line. This was strong enough that the utility folded the first rollout into its next rate case, the regulatory filing that sets what customers pay, with deployment beginning in 2017.

Reduction in customer minutes interrupted, Pacific Gas and Electric field trial
051015202512.6Saved patroltime alone18.0Plus remoteswitching19.4Plus calculatedfault locationpercent fewer customer minutes interrupted

This is a single utility field trial that ran from 2014 to 2016, with a rollout beginning in 2017, not a current figure. Each row adds a further capability on top of the one before it rather than describing 3 separate, independent trials.

Source 2.

Show the numbers
Saved patrol time alone12.6
Plus remote switching18.0
Plus calculated fault location19.4

2 software vendors report even bigger numbers, without naming the utility

Sentient Energy, which also supplies the analytics behind the Consumers Energy program, says a separate, unnamed utility identified and prevented over 700 customer interruptions in 2024 using its Ample Insights product, representing over 160,000 minutes of customer minutes interrupted prevented.

We take a pragmatic, iterative, data-based approach to analytics, using proven technology including Machine Learning, to identify potential problems that may impact the grid.

Bahman Hoveida, chief executive of Sentient Energy. Source 1.

A separate case study published by C3 AI, a different software company, describes another unnamed utility that reports a 48% cut in transformer failures and 98% accuracy detecting a future failure before it happens. Neither vendor names the utility behind its best number, so both figures describe a real deployment that cannot be checked against an independent count.

Outcomes reported in a C3 AI predictive maintenance case study
Detecting a future failure accurately98Fewer transformer failures since deployment480255075100percent

The utility in this case is not named by the source, described only as one of the largest electric utilities in the United States, serving over 7 million customers in 6 states.

Source 4.

Show the numbers
Detecting a future failure accurately98
Fewer transformer failures since deployment48

Sources

  1. Sentient Energy Launches its Next Generation AI Based Predictive Outage Analytics, Ample Insights, for Distribution Utilities. Sentient Energy, Inc.. Published 2025-03-25. Accessed 2026-09-04.
  2. Case Study, PG&E, Quantifying SAIDI Reduction and Other Benefits of Line Sensors. Sentient Energy, Inc.. Accessed 2026-09-04.
  3. RAMPing up Reliability, Line Sensors. Tom Lambert, Force4Michigan. Published 2024-08-20. Accessed 2026-09-04.
  4. Predictive Maintenance for Electric Grid. C3 AI. Accessed 2026-09-04.
  5. AI and Sensors Are Transforming Electric Grid Maintenance. Oscar De Leon and Bob Patterson, StateTech Magazine. Published 2025-09-30. Accessed 2026-09-04.

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